The views expressed in this book and on this web site do not necessarily reflect the views of Qantas management.

The book and web site is provided as is and does not warrant the accuracy, completeness and fitness for a particular purpose. In no event shall David Broadbridge be liable for any damages whatsoever.

Except as permitted under the Copyright Act no part of the Qantas Case Study Booklet may be reproduced, transmitted, stored in a retrieval system, or translated into any human or computer language in any form by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise without the expressed permission of David Broadbridge.